At Active Life Physios, we strive to deliver top-tier physical therapy, rehabilitation, and wellness services. To ensure transparency and smooth operations, we have established clear rules regarding online bookings, payment transactions, and refund requests.
⚠️ Package Expiry & Non-Refundability Policy (15-Day Rule)
यदि आप हमारे यहाँ से कोई भी Treatment / Therapy Package खरीदते हैं, और उसे खरीदने की तारीख (Purchase Date) से 15 दिनों के भीतर शुरू या उपयोग नहीं करते हैं, तो वह पैकेज अमान्य (Expired) हो जाएगा। ऐसी स्थिति में उस पैकेज पर कोई भी रिफंड (No Refund) प्रदान नहीं किया जाएगा।
English version: Any treatment/physiotherapy package purchased must be initiated or utilized within 15 days of the purchase date. If the package remains unused for 15 days or more, the package will automatically expire, and absolutely no refund claims will be entertained.
1. Online Payment Terms
- We accept secure online payments via Credit Cards, Debit Cards, UPI, Net Banking, and authorized digital wallets.
- All payment confirmations are instantly sent via SMS/WhatsApp or Email registered at the time of booking.
- Double payment issues (if any) caused by network lag or banking errors will be investigated and automatically reversed to your original payment method within 5–7 working days.
2. Cancellation and Rescheduling
- Single Session Rescheduling: You can reschedule your individual booking session up to 24 hours prior to the scheduled slot without any penalty.
- Late Cancellations: Any rescheduling or cancellation requested within 12 hours of the slot may result in a session forfeiture from your package.
3. Refund Processing
For eligible cases (such as duplicate payments or valid cancellation requests processed within the applicable terms), refunds will be credited back to the source bank account. It takes approximately 5 to 7 business days for the amount to reflect in your account.
Have queries regarding your payments?
Our billing team is available online to assist you between 9:00 AM and 9:00 PM.